Hotel Cleaning and Maintenance Checklist: Best Tips to Grow Your Hotel Business and Customers

Ensuring that hotel guests have a pleasant experience in their rooms is the key to running a successful hotel. To ensure each guest has an unforgettable experience, routine maintenance efforts can make or break the deal. Detailed hotel cleaning service consists of emergency management and routine maintenance. These steps provide guests with all the comforts of home and more.

Neglecting even less during routine maintenance can negatively impact business in the future. Poor hotel cleaning and maintenance efforts can damage the hotel's reputation and image and significantly impact revenue.

The following hotel cleaning and maintenance checklist consist of daily routines that promote lasting success.

1. CHECK HOTEL EQUIPMENT

Throughout the hotel, there will be a range of equipment that guests will use. These assets need daily maintenance. The hotel staff must have a directory containing all owner manuals for this equipment. This includes a list of contact numbers if these devices are in urgent need of repair.

Include in the hotel's cleaning and maintenance checklist a schedule for each part to be cleaned and maintained throughout the year. Moving parts, e.g. Fitness equipment, needs daily cleaning and weekly lubrication. Devices such as ice machines may only be serviced and cleaned weekly.

Inside the premises, the ventilation openings in the heating and air conditioning system require daily cleaning for health reasons. The coils and filters must also be inspected and cleaned to avoid possible overheating. All fire protection equipment throughout the hotel should receive daily inspections. Make sure they comply with all local regulations.

2. CLASSIFY YOUR ENTIRE EXPERIENCE

The only way for the hotel to improve the guest experience is to hear from customers about what areas need improvement. The problem is that most hotel chains wait until the guest is home. Only then do they email them to evaluate their experience.

Currently, most of them are too busy to be bothered. They might as well forget some of the minor issues that could have improved their overall experience and for future guests. Part of the hotel's maintenance checklist should receive feedback from guests while they are still at the hotel.

Hotel management can easily tell when a guest is ending their stay. This should be the time when employees place a rating card on the beds after they are made. Guests will see the scorecard on the last night in the room. Thus, they are likely to fill out the card and leave it in the room or leave it at the reception.

3. CLEAN GUEST ROOMS

The person in uniform opens the door to the hotel room with a view of a bed, table and window blinds

As guests spend most of their time in the hotel room, the hotel's maintenance checklist should focus most of the effort on this point. The cleaning team should have a clipboard with this checklist. They have to work with it every day and sign when they perform each task if a guest encounters problems.

They need to change towels and bed linen every day. All hotel toiletries, such as shampoo, soaps, conditioners, moisturizers, and toilet paper, must be replaced. When beds are made and the floor is vacuumed, the team must disinfect the entire area, including mirrors, bathtubs, tables, and showers.

Employees can put the hangers back in the cabinets, put the hairdryer in place and replace the used cutlery and dishes. If the room has a minibar, employees can charge it. In the room, housekeepers can inspect the lighting for burnt out lamps and check for leaks in the bathroom, sink or shower. The TV and all electrical devices must undergo further testing to ensure they are functioning properly before leaving the room.

4. CLEAN COMMON AREAS

Hotel furniture and floors in public areas see heavy traffic and are heavy. These areas should be cleaned at least once daily. If the hotel has a pool and spa, pool technicians should check the quality of the water to make sure it is properly balanced. Guests should also find new towels in abundance. Experts should also not disregard exercise equipment and include it in their cleaning and disinfection schedule.

In addition, the dining areas must be thoroughly cleaned after meals, including tables, chairs, floors and all empty trash.

5. HOTEL EQUIPMENT

Despite the best efforts, emergencies still occur at the hotel. There must be at least one employee on duty at all times to deal with emergencies. He or she must be responsible for inspections and maintenance of emergency equipment. The pool and spa area must be equipped with floatation and other emergency equipment in case someone needs assistance in the water.

Each room must have a working smoke alarm, as well as corridors, the lobby and any other guest room the guest may need. In the event that the elevator fails, the stairs must be clearly marked and must be free of obstacles.

There must be fire extinguishers strategically located throughout the hotel, all in good condition. At the back of each guest room door, there must be a card indicating how to safely evacuate the hotel in an emergency.

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Final Summary

As you can see, this hotel cleaning and maintenance checklist consist of measures that enhance the guest experience. All hotels could gain a lot by implementing these routines.

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Is there anything you noticed at the hotel that you visit and need improvement? Can you think of anything else the hotel needs to do to improve the guest experience? Don't wait for others Call CIGI Service for the best hotel cleaning and maintenance services in Patna at the most affordable prices. You can call us today at 8877972022 or book your service online.